TradeXMastery — Terms & Conditions (GTC)

Effective Date: August 18, 2025

These TradeXMastery General Terms and Conditions (the “GTC”) govern your (“you”, “your”, or the “Customer”) rights and obligations in connection with the use of services (the “Services”) provided by Creative Brands, LLC, a Delaware company (“we”, “our”, or the “Provider”), whether offered through TradeXMastery.com (the “Website”) or otherwise.

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1. Introductory Provisions

1.1 Please read these GTC carefully. You are under no obligation to use the Services if you do not agree or understand any portion of these GTC, nor should you use the Services unless you understand and agree to these GTC.
1.2 By registering on the Website or using the Services (with or without registration, where not required), no later than your first use of the Services, you enter into a contract with the Provider for the provision of your selected Services. These GTC form a vital part of that contract.
1.3 (No Investment Advice). NONE OF THE SERVICES PROVIDED BY THE PROVIDER CAN BE CONSIDERED INVESTMENT SERVICES. THE PROVIDER DOES NOT PROVIDE GUIDANCE OR RECOMMENDATIONS ON HOW YOU SHOULD TRADE. NO EMPLOYEE OR REPRESENTATIVE IS AUTHORIZED TO PROVIDE INVESTMENT ADVICE. IF ANY COMMUNICATION IS INTERPRETED AS SUCH, THE PROVIDER DISCLAIMS IT AND ACCEPTS NO RESPONSIBILITY.

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2. Definitions

2.1 For purposes of these GTC:
2.1.1 “Client Portal” — the user interface located at the Website.
2.1.2 “Customer” — the user of the Services.
2.1.3 “TradeXMastery Trader” — the customer as defined under Clause 13.
2.1.4 “GTC” — these general terms and conditions.
2.1.5 “Trading Platform” — an electronic interface provided by a third party in which the Customer performs simulated trading.
2.1.6 “Website” — www.TradeXMastery.com.

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3. Age and Prohibited Jurisdictions

3.1 Services are for persons 18+ in jurisdictions where Services are available.
3.2 You agree to access Services only from countries where they are available and in compliance with local laws.
3.3 We may refuse/terminate Services if you are sanctioned, have a financial-crime record, or reside in a Prohibited Jurisdiction (see FAQs).
3.4 Personal data is processed per the Privacy Policy on TradeXMastery.com.

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4. Services

4.1 Services include tools for simulated trading (FOREX/other markets), analytics, training/education, access to the Client Portal, and related services.
4.2 Trading is simulated; funds are fictional; no real trades/profits/losses. Unless explicitly stated, no compensation is due and you are not liable for simulated losses.
4.3 Order Services via Website registration/order form; login details follow by email.
4.4 Account types:

• 1-Phase Challenge (Step 1 → Funded Account upon success)

• 2-Phase Challenge (Step 1, Step 2 → Funded Account upon success)

• Instant Funding Account (direct access to a Funded Account)
  (Parameters and conditions vary.)
  4.5.1 Order data can be corrected before submission; receipt is confirmed by email.
  4.5.2 For Programs (1-Phase, 2-Phase, Instant Funding), the contract is concluded upon payment.
  4.5.3 Contract language: English; archived electronically; no access provided.
  4.6 The Program option you select fixes parameters/currency/conditions for that Program and its steps; these cannot be changed.
  4.7 Each new Program order is a separate contract.
  4.8 You must provide accurate, up-to-date information and keep it updated; we are not obliged to verify it.
  4.9 You must secure required hardware/software and internet access; we do not guarantee compatibility.
  4.10 Third-party trading platforms are separate entities with their own terms/policies; review them before ordering.
  4.11 Excessive ordering may trigger warnings; persistent behavior may lead to order stoppage or action per Clause 11.
  4.12 If you provide a tax/ID or register as a legal entity, you are treated as an entrepreneur (Trader); consumer protections may not apply.

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5. Fees

5.1 Access to Programs requires payment of the applicable fee (“Fee”).
5.2 Fees vary by account type/size and optional add-ons; final Fee is shown at checkout.
5.3 We may offer individualized terms/discounts at our discretion; benefits cannot be combined unless stated.
5.4 No refund, including (non-exhaustive):

• 5.4.1 cancellation of Client Portal or by email request;

• 5.4.2 early termination/non-completion of Challenge;

• 5.4.3 failure to meet Challenge conditions;

• 5.4.4 purchase of Instant Funding Account;

• 5.4.5 violation of these GTC.
  5.5 Unjustified fee disputes/chargebacks may result in cessation/refusal of Services.
  5.6 We may change fees/parameters prospectively; not applicable to already-purchased Services.

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6. Payment Terms

6.1 Fees shown in USD or other displayed currency; conversions follow our/processor rates and may incur costs at your expense.
6.2 Taxes are included. Entrepreneurs must fulfill tax obligations per applicable law.
6.3 Payment methods: card, cryptocurrency, or other methods shown.
6.4 Instant settlement for quick methods; you’re responsible for processor fees and full payment of the Program Fee.

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7. Client Portal and Trading Platform

7.1 One Client Portal per Customer; all Services are maintained there.
7.2 Program count under a portal may be limited based on initial capital totals or other considerations.
7.3 No transferring/combining capital, performance, or parameters between Programs without exception.
7.4 Login credentials must be kept confidential; you’re responsible for all activity. We are not liable for misuse.
7.5 Repairs/maintenance/upgrades may cause outages; no refunds/credits for interruptions or data loss.

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8. Term; Termination; Suspension

8.1 These GTC commence on first use and continue thereafter.
8.2 You may request cancellation via support@tradexmastery.com; termination is confirmed by email; no fee refunds.
8.3 Unauthorized use constitutes material breach; we may suspend/terminate access. Re-subscription (with fees) may be required.
8.4 “Lifetime account” remains active if contacted or logged in within the last 120 days; otherwise disabled (reactivation by written request).
8.5 Non-trading termination: 90 days (1-Phase/2-Phase) or 60 days (Instant Funding) without any trade → non-refundable termination.

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9. Rules of Challenge

9.1 You may transact freely unless breaching Clause 11; follow ethical standards and Trading Platform rules.
9.2 Your demo trade data may be shared within our group/affiliates and used as permitted, without compensation or further consent.
9.3 You provide no investment suggestions to the Provider and may stop demo trading anytime.
9.4 We are not responsible for Trading Platform information/interruptions or Client Portal data delays.

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10. Prohibited Trading Practices

10.1–10.3 To ensure fairness, the following are strictly forbidden (non-exhaustive, subject to updates):
10.3.1 Off-market pricing & collusion.
10.3.2 Wrongful hedging (opposing positions across accounts).
10.3.3 Martingale/grid/recovery strategies.
10.3.4 Exploiting scheduled news events.
10.3.5 Latency arbitrage/price manipulation.
10.3.6 High-frequency scalping to manipulate execution/data feeds.
10.3.7 Unauthorized software/bots/reverse engineering/overloading.
10.3.8 Multi-account abuse/credential sharing.
10.3.9 Platform-error exploitation.
10.3.10 Prearranged/synchronized trading, mirroring/copy trading.
10.3.11 Churning/artificial activity.
10.3.12 Irregular lot sizing/stacking to force outcomes.
10.3.13 Over-leveraging leading to margin calls/excess drawdown.
10.3.14 All-or-nothing trading to pass/fail in one attempt or secure disproportionate payout.
10.3.15 Device/network policy violations (shared/non-exclusive devices).
10.3.16 IP policy violations (inconsistent/masked/VPN/proxy; IPs tied to other Traders).
10.3.17 Multiple account/login abuse from same device/IP.

10.4 Consequences (may occur with/without notice): rejection of payouts, invalidation of results/status, suspension/closure, loss of access, forfeiture of profits, disqualification from future participation.

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11. Orders Placement; Timing & Price

11.1 Significant releases & events. You must close all positions in the associated symbols no later than 2 minutes before the release time:

11.1.1 We keep an updated list of further important releases/events where no new positions may be opened before or within 2 minutes after the release.
11.2 Market hours/prices. Close all positions no later than 2 hours before the relevant market close (e.g., Fridays 22:00 for FOREX). Halts >2 hours = holiday; no open positions permitted.
11.2.1 We may close positions/terminate accounts for breaches of 11.1/11.1.1/11.2.
11.3 Off-market prices & collusion. Trades at demonstrably off-market prices are canceled; related P&L annulled.
11.3.1 Wrongful/fraudulent hedging across accounts is forbidden; positions may be closed and treated as material breach.

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12. 1-Phase, 2-Phase and Instant Funding

12.1 After payment, login details are provided; participation activates when you place the first trade.
12.2 By opening the first demo trade, you request performance of Services before the withdrawal period ends (see Clause 18).
12.3 Instant Funding not activated within 60 days → suspension and termination.
12.4 1-Phase and 2-Phase Challenges have no time limit.
12.4.1 No trade within 90 days (1-/2-Phase) or 60 days (Instant Funding) → termination without refund.
12.5–12.6 Step 1 conditions (per Website) → if met and compliant, Step 2 access is granted free of charge.
12.7–12.8 You may request result assessment; all trades must be closed for review.
12.9–12.11 Step 2 activates on first trade; must be activated within 30 days of credentials or Services terminate; once activated, unlimited duration.
12.12 Step 2/1-Phase completion parameters are on the Website.
12.13–12.14 If successful and compliant, results are reviewed for entry to the Trader Program; non-compliance leads to unsuccessful outcome/termination (no fee refund). Instant Funding violations → termination.

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13. TradeXMastery Trader

13.1 Successful Customers may, at Provider’s sole discretion, be offered a separate Trader Program contract governed by separate terms.

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14. Use of the Website, Services, and Content

14.1 “Content” includes all elements of the Website/Client Portal (texts, graphics, icons, images, etc.). We grant a limited, non-exclusive, non-transferable, non-assignable, non-sublicensable, revocable permission for personal use aligned with the Services’ purpose.
14.2 Trademarks/logos/trade names are our or licensors’ property; no right to use is granted.
14.3 Both parties agree to act with integrity and fairness and resolve disputes under these GTC and applicable laws.
14.4 No other rights are granted beyond those expressly stated.
14.5 Prohibited when accessing Services/Content:

• tools that adversely affect operation or exploit bugs;

• circumventing geo/technical restrictions;

• copying/backing up the Website/Content;

• reverse-engineering/decompiling/modifying;

• selling/renting/licensing/distributing/streaming beyond permission;

• automated scraping/collection;

• any tools/means causing damage to the Provider.
  14.6 Nothing here removes non-excludable consumer rights.

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15. Disclaimer

15.1 Services/Content are provided “as is” with all faults; use is at your risk; all warranties (statutory/contractual/implied) are disclaimed to the maximum extent allowed.
15.2 We are not liable for indirect/special/consequential damages (including lost profits/data). If liability is established, it is limited to the Fee paid for the Service causing the loss.
15.3 We may modify/replace/add/remove Service elements at any time without compensation.
15.4 We are not responsible for failure to deliver Services due to force-majeure or legal/public-authority obligations.

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16. Violation of the GTC

16.1 If you violate these GTC in a way that may harm us, we may restrict/deny further orders and access (Client Portal/Trading Platform) without notice or compensation.

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17. Communication

17.1 We communicate via the Client Portal or your registered email; such electronic communication is considered written.
17.2 Contact: support@tradexmastery.com.

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18. Right to Withdraw from a Contract

18.1 Consumers may withdraw within 14 days of contract execution. If you start demo trading before the period ends, you lose this right.
18.1.1 If the account remains inactive within those 14 days, you may cancel with refund (per 18.2).
18.2 Email support@tradexmastery.com to withdraw; refunds (same payment method) within 14 days of withdrawal.
18.3 We may immediately withdraw for breaches under Clause 16.

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19. Defective Performances

19.1 If Services do not correspond to what was agreed or were not provided, notify us without undue delay at support@tradexmastery.com. Remedies may include defect cure, reasonable remedy, withdrawal, or discount (case-by-case).
19.2 We aim to resolve complaints ASAP, no later than 30 days; if not settled in time, you may withdraw. See Clause 21 for complaints.

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20. Changes to the GTC

20.1 We may update these GTC; notice will be via Client Portal or email. Each Program is provided under the GTC version valid at order time.

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21. Complaints

21.1 We take complaints seriously and aim to resolve quickly.
21.2 Submit complaints to support@tradexmastery.com.
21.3–21.5 Contact us as soon as possible and no later than 6 months from occurrence. We acknowledge immediately (within 24h) and escalate. If unresolved after 10 days, we will send a final decision and confirm the end of our internal process.

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22. Choice of Law and Jurisdiction

22.1 These GTC and related non-contractual relations are governed by Delaware law; Delaware courts have exclusive jurisdiction.
22.2 Consumers retain protections afforded by mandatory laws of their jurisdiction.

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23. Final Provisions

23.1 These GTC constitute the entire agreement and supersede prior agreements on the subject matter.
23.2 Non-enforcement or delay is not a waiver of rights.
23.3 We may assign claims without your consent; you may not assign/transfer your rights/obligations without ours.
23.4 If any provision is invalid/unenforceable, the remainder stays in effect.
23.5 By accepting these GTC, you confirm you have assessed and accept the related risks.

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